At the present time, there are state regulations governing interstate shipping. Please check this page regularly, as these interstate regulations change frequently. We do not ship outside the United States and cannot ship to P.O. Box addresses.
Shipping
Maison MURA ships within the state of FLORIDA only. Upon exception, Maison MURA may choose to ship to the below states:
Wine
States we ship to:
AK, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IN, KS, LA, MD, ME, MN, MO, MT, NC, ND, NE, NH, NM, NV, NY, OH, OR, PA, SC, TN, VA, WA, WI, WV, WY, DE, KY, MI, TX
States we do not ship to:
AL, AR, MS, SD, UT, VT, DE, IL, KY, MA, NJ, OK, RI
Spirits
*PLEASE NOTE THAT THE PROCESSING TIME FOR SHIPPING SPIRITS IS 2-6 WEEKS.*
States we ship to:
AK, AZ, CA, DC, HI, KY, MD, ND, NE, NH, NV, OR, PA, VA, WA, FL, NY , CO, CT, DE, FL, GA, ID, IL, IN, KS, MI, MO, NJ, NM, NY, OH, OK, RI, SC, TN, TX, WI
States we do not ship to:
AL, AR, IA, LA, MA, IL, ME, MN, MS, MT, NC, SD, UT, VT, WV, WY
Office Addresses Work Best
Since all alcohol deliveries require an adult signature, we suggest you ship to a commercial address, such as an office that you know will be attended by an adult over the age of 21. Most customers use this option.
Shipping Costs
Ground, 2-Day, and Air Shipment costs can easily be calculated within the Shopping Cart and before purchase. Simply select a quantity of wine from the home page and click “Buy Now” to go to the Shopping Cart. From the Shopping Cart, select your state, zip code, and your desired service speed. Please note: We may not ship to your state or zip code if you receive an error. Additionally, the wine may be out of stock. Please reach out to us with any inquiries at cheers@maisonmura.wine
Estimated Delivery Time
Ground
- East Coast: 1-3 Days
- Midwest: 3-5 Days
- West Coast: 5-7 Days
Air
2-Day Select: 2 Days
3-Day Select: 3 Days
Overnight Air: 1 Day*
Same-Day Delivery In Miami
We offer same-day delivery for orders placed before 12pm, or next day, for orders placed after 12pm. In all cases, you can expect your package to arrive between 5:00 pm - 8:00 pm. A person of 21 years of age minimum with a valid ID must be present to accept delivery. If no one is available to receive the package when delivery is attempted, we will attempt to re-deliver next day.
We offer FREE delivery to the zip codes listed below, with a minimum of $300 total purchase. For orders under $300, a $25 flat fee will be applied.
For the time being, we are covering only these areas. Exceptions can be made and will be reviewed on a case-by-case basis, please email us at cheers@maisonmura.wine or call us at +1 786 254 7613 and we will do our best to accommodate you.
- City of Miami: 33127, 33128, 33129, 33130, 33131, 33132, 33136, 33137
- Miami Beach: 33139, 33140, 33141, 33154
- Key Biscayne: 33149
- Coconut Grove: 33133
- Coral Gables: 33134
- Sunny Isles Beach: 33160
Pick up
Our team will prepare your order and contact you by email once ready. All orders are usually ready within 1 hour. A person of 21 years of age minimum with a valid ID must be present to receive pick-up.
Weather
We do everything possible to protect our wine shipments from temperature-related damage. If you are concerned about the temperature-related weather in your area, you may request a specific shipping date, a “weather hold,” or a faster shipping method. Additionally, inclement weather may impact ship times. Maison MURA is not responsible for carrier delays due to weather-related occurrences.
Signature Policy
You must be 21 years of age or older to purchase wine from Maison MURA Wines. All packages sent by Maison MURA Wine REQUIRE a signature upon delivery. It is highly recommended that you provide us with a business shipping address for the best delivery service. We cannot refund any shipping charges if your package comes back to us because there was no adult to sign for the wine.
Token of Trust
You may be asked to identify your age and identity through Token of Trust.
Returns and Cancellations
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You can return your purchase for up to 30 days from the shipment date if the wine is corked or we made an error in what we shipped to you. Please email cheers@maisonmura.wine to state your claim, and we will send you a box and return label to ship the wine back to us.
- Products must be in the condition you received (except for opened, re-corked bottles) and in the original shipping box and/or packaging.
- The cork must be put back in the opened wine, leaving the contents of the wine in the bottle since we can't take back any empty bottles
- Once your return is received and inspected by our staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Delivery Disclaimer:
Maison MURA strives to ensure timely and successful delivery of our products to our valued customers. However, in the event that a gift product is returned to us due to an unavailable recipient after three courier attempts, we reserve the right to retain the payment made by the purchaser. This decision is made based on the understanding that wine or spirits in transit for extended periods are susceptible to potential damage.
The courier makes every effort to notify the intended recipient of the delivery issue, and Maison MURA attempts to notify the purchaser. If we do not receive a response within a reasonable timeframe, typically 90 days, from the date of our notification, no refund will be processed, and the product will not be returned to the purchaser.
By proceeding with your purchase, you acknowledge and accept this delivery disclaimer. For any further inquiries or assistance, please contact our customer service team at cheers@maisonmura.wine.
